MECON recognises that our customers may require additional support when dealing with us, these reasons may include; physical or mental illness, difficulty hearing or understanding English, or family or financial situation.

If you require additional support and feel comfortable discussing this, please let us know. Please see the attached link for the Customer Care offering available from our security.

Customer Care – Support for Customers Experiencing Vulnerability

If you require a translator please contact us. We have an account with Translating and Interpreting Service through the Australian government when you contact us we will provide you with access to this service.


MECON is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with MECON including the conduct of its agents. MECON will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

Click here to read our complaints process.