MECON recognises that our customers may require additional support when dealing with us, these reasons may include; physical or mental illness, difficulty hearing or understanding English, or family or financial situation.

If you require additional support and feel comfortable discussing this, please let us know. Please see the attached link for the Customer Care offering available from our security.

Customer Care – Support for Customers Experiencing Vulnerability

If you require a translator please contact us. We have an account with Translating and Interpreting Service through the Australian government when you contact us we will provide you with access to this service.