CLAIMS
INFORMATION
Claims Information
Need to make a claim?
MECON Insurance’s claims professionals will help you throughout the claims process, ensuring that you are well informed on the status of your claim along the way.
Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 02 9252 1040.
Step 1: Stay Safe
Please make sure you and anyone involved are safe and secure.
Call the police if required by law or your policy.
Step 2: Gather Information
Get as much information as possible from witnesses or anyone else involved in the accident if it is safe to do so, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.
If you have your phone or a camera handy, take some photos of the incident.
Step 3: Call or Click
Tell us what has happened straight away.
Call your insurance broker or MECON Insurance on 02 9252 1040 or make a claim by completing the most appropriate form.
What happens after you make a claim?
Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, please contact our claims professionals on 02 9252 1040.
Quote
Assess
We will assess the quotes and damage first, and provide approval to repair the damage or replace your goods if the claim is accepted.
Complete
We will take care of any settlements for damage to other parties, or recover any losses from third parties.
Dispute Resolution / Complaints
You can read our Complaints and Dispute Resolution Policy here.
MECON Insurance is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with MECON Insurance including the conduct of its agents. We manage complaints according to GICOP and ASIC’s regulations. MECON Insurance will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
Confirmation of Transaction
Under the law if you are a *Retail Client you are entitled to confirmation information (the Confirmation) when AIG accepts or settles a claim made by you under this insurance coverage (the Transaction).
MECON Insurance has established a facility, on behalf of AIG, under which you can send an email to us at [email protected] requesting the Confirmation. We will provide the Confirmation to you as soon as reasonably practicable.
We will assume that you agree to the use of the facility to obtain the Confirmation, unless you advise us at the above email address you do not agree to the use of the facility and that you wish to obtain the Confirmation in another way.
Cash Settlement Fact Sheet (CSFS)
If you are a *Retail Client, we will give you a CSFS at the time we make you the cash settlement offer. A CSFS is required:
- if we offer you a cash payment to settle part or all of a general insurance claim, if there are other legally available options to settle the claim (e.g. repair or replacement).
Definition of *Retail Client
The Corporations Act 2001 (Cth) defines a Retail Client as:
- an individual; or
- a manufacturing business employing less than 100 people; or
- any other business employing less than 20 people.
Claims contact information
Phone: 02 9252 1040
Email: [email protected]
